Privacy Policy

Information we collect

When you send an enquiry, we may collect your name, phone number, email address, organisation, location, requested water volume, frequency and message. We also record limited technical information needed for security and abuse prevention, such as a protected representation of the request IP address and the browser user-agent string.

How we use it

We use enquiry information to respond to your request, route it to authorised staff, manage follow-up and, where appropriate, create or link a customer record after an authorised user takes that action. We also use limited technical information to protect the enquiry service from abuse.

Who can access it

Website enquiries are available only to authorised Culligan staff through the management system. Access permissions and data scopes are enforced by the server.

Retention and accuracy

We retain operational records for legitimate business, legal, security and audit needs. If information you supplied is inaccurate or you want to raise a privacy request, use the website enquiry form and select General Enquiry.

Cookies and similar storage

The public website stores your cookie preference locally in your browser. Optional scripts remain disabled unless you choose to allow them. The separate Culligan application may use strictly necessary authentication cookies when you sign in.

Policy changes

We may update this policy when our website services or data practices change. The current website policy version is shown in the cookie settings panel.